Agreement between customer and flymeango.com (Norter LLC)
Website flymeango.com (hereinafter the "Website") offers a service for searching and booking rooms in hotels all over the world, searching and booking air tickets and also registration of travel insurances. The terms "we", "us", "our", "Flymeango", the "Company" used in this text refer to the company Norter LLC. All operations with tickets reservation and hotels booking (except properties marked with "Pay in hotel") are carried by Norter LLC registered by Trade Court of Czech Republic on December 17, 2008 at Prague, Praha 1 - Old Town, Dlouhá 705/16, PSČ 11000.
These terms and conditions (hereinafter the Terms of Agreement) must be read carefully as they contain essential information about limitations of liability, penalties, privacy and security policies.
Use of the Website
The Website can be used in case if you warrant that:
– you are 18 years old or more;
– you will follow the rules of the Agreement;
– you make reservations for yourself or for other persons for whom you are authorized to do this;
– when making reservations on behalf of third parties these third parties must be acquainted and agree with these Terms;
– all information provided by you on the Website is true, accurate, complete and current;
– if you have an account on the Website you guarantee the safety of the information and you are completely responsible for the use of this account by you or any other person.
We retain the right at our sole discretion to limit or deny access to the Website and/or its services to anyone for any reason, including, but not limited to, violations of these Terms.
All content on the Website, excluding hotels descriptions, contact information, prices for services, information about their availability and terms of their use, is unique and a subject to copyright.
The following activities are prohibited without written authorization of the Company
– Collection or copy any content from the Website for any purpose using robots, grabbers, spiders and any other automated means or manually.
– Any distribution (commercial or noncommercial) of the materials posted on the Website.
– "iframe", "mirror" or any other incorporation of the Website or its parts to other sites and web-pages.
Limited use of the materials for your own travel purposes, for creating itineraries and planning trips is permitted. However you agree not to modify the information, not to distribute (in commercial or noncommercial purposes), not to sell or re-sell, not to publish, not to pass to third parties.
All hotels reservation made on the Website are guaranteed by the Company, except those that are made directly in the hotel via our partner's site booking.com. These properties are marked «Pay in hotel» in the search results and we are not responsible for the reservations made via booking.com. However, in case of any difficulties with such reservations our customer support team will provide all possible assistance in the search for alternative properties.
Canceled reservation is a subject to a penalty. The amount of fine and cancellation terms are shown the search results next to the price. We are not responsible for the situation when a customer did not see the cancellation terms or had any questions regarding this but he/she still made a reservation; in this case cancellation will be made in accordance with the cancellation policy given for the certain reservation. If a customer has any questions about cancellation terms he/she can contact our customer support service at firstname.lastname@example.org or by phone +420 725 055 549.
In case if the customer face to any difficulties or troubles on arrival to the hotel, we retain the right to offer the customer an alternative property of the same category or higher, without any compensation from our side in favour of the client.
In case if some difficulties or troubles appear with the paid reservation, we retain the right to offer the customer an alternative property of the same category or higher, without any compensation from our side in favour of the client.
To cancel the reservation it is necessary to send a request via the personal account on the Website or by email email@example.com. The request must be sent from the same email the reservation was made to.
All rooms in hotels reserved and paid on the Website will be immediately paid to the hotel, and in most cases they are already guaranteed by the security deposit that we paid for a hotel or a tour operator in advance.
The «No Show» rule – if you did not arrive to the hotel at the check-in date for any reason and did not let us know about it by email firstname.lastname@example.org, your reservation will be automatically canceled with the penalty of 100% of the total reservation price. In this case the entire amount that you paid for the accommodation in the hotel will cover your fine for the cancellation.
All issued tickets on the Website are guaranteed by the Company. However, this is only airline who is responsible for the implementation of air services and transportation. We are responsible for the obligations of airlines for the delay or cancellation of flights, the replacement of a board, postponement of the date of departure, the preservation of documents, baggage and passenger personal items.
The Website offers both one way air tickets and return, and flights within the itinerary can be operated by different airlines. We are not responsible if one of flight segments had been changed by the airline and a customer was not able to use another segment of the tickets by this reason. However, we will do our best to help you to change tickets with minimal losses, if it is possible.
There are flights offers from low cost airlines on the website. The set of services provided by low cost airlines differs from classic ones. This is customer's responsibility to get acquainted with the set of services, as well as with fare rules (including the rule that most of such tickets are non-refundable), baggage allowance, etc. All this information can be found on the site of the certain airline.
While choosing a flight you can get acquainted with the fare rules directly on the Website. However, we are not responsible for this content as we get it from airlines and its relevance, accuracy, reliability and completeness of the information is their responsibility.
Cancellation of the issued tickets is proceeded in accordance with the rules of the certain fare of the certain airline. Customer is responsible for the acquaintance with these fare rules terms of tickets cancellation. Purchasing air ticket automatically means that customer agrees with these rules regardless of the fact whether he/she got acquainted with them or not.
To cancel the air ticket it is necessary to send a request via the personal account on the Website or by email email@example.com. The request must be sent from the same email the reservation was made to.
All air tickets purchased on the Website will be immediately paid to the airline, and in most cases they are already guaranteed by the security deposit that we paid for an airline in advance.
If a customer has any questions regarding terms of cancellation of an air ticket he/she can contact our customer support service by phone +420 725 055 549 or email firstname.lastname@example.org
Customer is responsible for compliance with the rules of transportation of various items in baggage and carry-on. We are not responsible if an airline refuse a customer in transportation due to security breaches. Customer must get acquainted with these rules before the flight.
Customer is responsible for compliance with the requirements related to the border, customs, sanitary and quarantine, veterinary, phytosanitary controls provided by the legalisation of the countries from and to which the transportation is being made. Customer must get acquainted with this rules before the flight on websites of specific services.
Discounts when you purchase multiple services
The client can purchase multiple services (hotel, tickets, insurance) through our website and is able to get discounts on the entire order.
If a client want to cancel the entire order, that includes multiple services, it must be noted that services can not be canceled individually. Cancellation of purchase is only possible for the entire order.
To cancel your order, you must send a request via a personal account on the website or by e-mail to email@example.com. The request must be sent from the same email address that was used when purchasing services.
Insurance issued on the Website can be canceled and money for it will be returned, if the cancellation was made not later than 24 hours before its start date.
To cancel the insurance it is necessary to send a request via the personal account on the Website or by email firstname.lastname@example.org. The request must be sent from the same email the reservation was made to.
There is a possibility on the Website of choosing the currency you wish to get prices in. In each case we withdraw from customer's card the exact amount in the exact currency which he/she saw in the cart while creating an order. The price in the cart is final and not subject to change. The Website and payment system do not take any additional feed from the customer.
Restrictions on orders
Within one order, in case you book air tickets only, you can book up to six air tickets. In case of booking a hotel only you can book up to four rooms, no more than four persons in each, with a maximum allowed number of children in one room – no more than two. In case of booking a package (hotel+flight) the maximum number of persons in the reservation equals to the maximum number of possible booked air tickets and is six persons.
Booking of air tickets for children without adults is not allowed.
When booking air tickets for infants assume that there must be one adult for each infant.
Booking of a hotel on conditions of accommodation children without adults in a room is not allowed.
The age when a person considered to be a child may vary in different countries. This information must be specified in a concrete hotel or in open sources if you trust them. We are not responsible if a hotel refuse a customer to provide a service or change price for it due to misidentification whether a particular person is considered to be an adult or a child.
All prices listed on the Website include taxes in accordance with the tax laws of the Czech Republic.
Pay with bonuses
For each reservation made on the Website, if you are a registered site user and logged in at the moment of creating the reservation, we charge you bonuses.
All bonuses can be used to pay for any reservation on the Website, in whole or in part.
Regardless of the currency in which you make payment, when paying bonuses 1 bonus always equals to $0.01 and is automatically converted to the chosen currency of the payment.
We are not responsible for your availability of all necessary travel documents such as passports, ID cards, birth certificates, other documents that can be required under the legislation of the countries you travel via or to.
We are also not responsible for your availability of permissions or visas to enter the country of your destination. Registration of travel documents and visas is the sole responsibility of the customer.
Travel to some countries requires vaccinations. We are not responsible for informing you about the necessity of such vaccinations as well as providing any other information relating to health.
Flymeango do not provide information about the dangers of staying in these or those countries. We are also not responsible for that you can get in a country, territory or area where your life may be in danger. All information about the dangers of the exact country you must get yourself before the travel on the website of the Ministry of Foreign Affairs of your country.
Flymeango stores personal data such as first name and last name of the customer, date of birth (if required), number and and dates of validity of passport (if required). All the data is used only for booking hotels, flights and insurance and under no circumstances can be passed to third parties.
Flymeango stores personal data such as your email address and telephone. This information is used to communicate with the customer, to send notifications and advertisements and under no circumstances can be passed to third parties.
Flymeango DOES NOT REMEMBER and DOES NOT STORE your credit card details. By entering your card you do this using the iframe technology directly in the payment gateway of the bank or payment system.
Compliance with the terms and conditions
By making a purchase on the Website you fully accept the terms of cancellation of air tickets, hotel rooms and insurances. You also agree that we are not responsible for any changes in ordered flights made by airlines-carriers. You realize that for all hotel reservations made via our partners site booking.com this is either booking.com or a hotel who is responsible for these reservations, and in such reservation rules of the booking.com apply. You also agree with all rules of cancellation of hotel reservations made on our Website and agree with all penalties if the reservation was canceled by your fault or in case of your «No Show». You agree with all penalties for making changes in air tickets reservations or for canceling these tickets. You also agree to the storage and processing of your personal data such as first name, last name, document numbers, address, phone numbers, email addresses. You are also acquainted with the fact that the Website does not get access to your credit card data and does not store it. You realize and agree that you are obliged to take care of collecting all necessary travel documents and visas, as well as get acquainted with and to follow the customs, border and other regulations of the country of your destination. You agree that any information about vaccinations, threats to health and life must be received by yourself. You also agree that the information about the prohibition of visiting this or that country, as well as the dangers of visiting any countries, as well as information about countries with high criminality, war, terrorist threats, you must get yourself on the official sites of the Police and Ministry of Foreign Affairs of your country.